The 90 day warranty

1How the warranty works

1.1A successful repair carries our warranty for 90 days. The 90 days run from the date the courier records delivery of the returned device to you, or from the date of collection where you collect in person.

1.2This warranty is a contractual benefit provided in addition to your rights under the Consumer Rights Act 2015, which are unaffected by anything on this page. Where a right the law gives you is stronger than anything stated here, that right prevails.

1.3The warranty is personal to you as the original customer and does not transfer with the device if you sell or give it on.

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2What the warranty covers

2.1The warranty covers the fault we repaired, the area and components we worked on, and every part we fitted. If the fault we repaired returns within the 90 days, that is a warranty claim and we put it right.

2.2A different, unrelated fault that appears later is not a warranty claim and is quoted as a new repair at our standard price. We explain which of the two it is before any work begins.

2.3Maintenance-only services, such as thermal interface replacement or cleaning where no repair is performed, are not covered by the 90 day warranty; neither are CPU pin and socket repairs, because we cannot fully test that work without your complete system. This is stated on the service page before you book; your statutory rights in respect of that work remain unaffected.

2.4Structural crack repairs are not covered either. When a deep crack in the board or a cracked PCIe tab is repaired by microsoldering, the repaired area stays structurally weaker than an undamaged board, so the weight of the card in its slot can re-open it in normal use, which is outside our control once the card leaves us. We say this in the booking flow when you select physical or liquid damage; your statutory rights in respect of that work remain unaffected.

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3What a valid claim costs you

3.1On a valid claim the repeat repair is free and we pay the return shipping by Royal Mail Tracked 48 as standard, with the option to upgrade the return service by paying the difference. You arrange and pay for sending the device in, using the standard shipping options shown at the point of selection with their carrier cover in pounds.

3.2If we cannot make the original repair good, we refund the original repair fee. This is set against the outcome of the claim, so you are never left having paid for a repair that did not hold.

3.3Because your statutory rights under the Consumer Rights Act 2015 are unaffected, a consumer who is entitled under that Act to recover the cost of sending the device in may do so; the position above is our standard practice and never blocks that statutory route.

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4How to make a claim

4.1Contact us first, before anyone opens or works on the device. Tell us the original repair reference and what has happened. Contacting us first is what keeps the warranty intact, because work carried out elsewhere ends it.

4.2We re-intake the device as a warranty repair linked to your original repair record and repair it again. Warranty claims jump the queue, so you are not left waiting behind new bookings.

4.3To keep the warranty intact during the 90 days, do not have the device opened or reworked anywhere else, keep it dry and handle it by the edges, and if the original fault was caused by a faulty power supply or host system, resolve that before reinstalling the device. If the fault returns, contact us first and do not attempt a fix yourself.

4.4The full list of what ends the warranty, including physical or liquid damage and operating the device outside manufacturer specification, is set out in the warranty section of our Policies and Terms.

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5If we find no fault

5.1If the device comes back to us and tests fully functional, our £30 diagnostic fee applies for the testing time, and the return shipping is at your cost. We tell you both before anything is charged or returned.

5.2Please verify the fault before sending the device back, including testing in another system where possible. A genuine fault costs you nothing to claim: the repeat repair is free and we pay the return.

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