HOW IT WORKS
Eight steps. Zero ambiguity.
From booking to return, you see everything we do. No surprises, no hidden costs.
Book
Tell us what happened. Find your card, see the price, and send your details.
Ship
Send it to us, drop it off in Milton Keynes by appointment, or let us generate a Royal Mail label for you. Pack it to our guide and mark it FRAGILE.
Receive
When your card arrives we log it straight in and put anything worth recording about the way it reached us on your repair page. That means photographs of the parcel and the card, and a filmed unboxing where the packaging looks like it has taken a knock.
Diagnose
We find the real fault at board level and show you exactly what we found, with photographs of anything worth seeing.
Decide
The repair moves ahead as soon as the diagnosis is clear. If you would rather we checked with you before any paid part, you can ask for that on your repair page, and then nothing proceeds until you say yes. Either way, any part that adds cost is agreed with you first.
Repair
Component-level work on the board itself, the kind of repair most shops send away.
Test
Stress tested under full load, and every fully tested repair comes with a certificate of its results.
Return
On a successful repair you pay only when it is done, and we cover the return by Royal Mail Tracked 48, with a faster service if you want one. If we cannot fix it, you pay nothing for our work and choose how the card comes back.
£0 if we can't fix it, and a 90-day warranty.