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NOW OPEN

We are new here, and we would love to get started on your card.

Blackstone Repair is open and booking in its first cards. We are finishing the last of the bench setup right now, so there is a short wait before work begins. You will know the timing before you post anything.

Timing

The last of our equipment and stock arrives over the coming days, so a card booked now waits a short while before work starts on it. You get a straight answer on timing before you post anything, and an update at every stage once it is here.

Who you deal with

Every card is worked on by the founder and technician of Blackstone Repair himself, so the person answering your questions is the same person holding your board. Ask anything at any point and you get a direct answer.

Why it matters to us

We are at the very start of this, and every repair we finish becomes part of the record we are building. There are no years of reviews sitting behind us yet, so the work itself has to be the argument.

Getting started

Find your card, see the fixed price for it, and tell us what happened. We reply as soon as we can, usually within 24 hours, and nothing is charged at the booking stage, so there is nothing to lose by asking.

Find your card and get started

Not sure what is wrong with it? The self-diagnostic tool narrows it down in a couple of questions.

What every repair comes with

  • The price is fixed and quoted upfront, so the figure you agree before posting the card is the figure you pay.
  • If the repair is not successful, you pay nothing for our work. You can have your card returned at your expense, or donate it to us as unrepairable.
  • Payment comes after the repair is done and tested, never before you know the outcome.
  • We pay the return by Royal Mail Tracked 48 on a successful repair, and you can upgrade that service at the payment stage by paying the difference.
  • Every repair carries a 90 day warranty covering the fault we fixed and the area we worked on.
  • You get photographs of what we find, so the diagnosis is something you can see rather than something you take on trust.

These apply to every repair we take on, and they are set out in full in our Policies and Terms.