Upgrade terms and warranty

1The service

The upgrade service consists of two things: replacement of the card's circuit board with a board built for double the memory, and fitting of memory modules alongside your originals. The card runs at stock behaviour.

The modification is permanent and irreversible. The card cannot be returned to its original configuration after the work is complete.

2Performance representation

We represent one thing: your card gains doubled memory capacity at stock behaviour. Clocks, power limits, and bandwidth remain at stock. We make no representation beyond this.

Where our marketing describes the card as keeping "all the power," this is what that means: your original core, its clocks, and its power limit, unchanged. It is not a benchmarked or comparative performance claim.

Any benchmarks, comparisons, or workload figures we publish are informational only and do not form part of these terms.

3Driver and third-party risk

Driver updates, firmware or software changes, and feature deprecation by third parties are outside our control. These events are excluded from our warranty; no remedy arises from them under these terms.

4Inherent procedure risk

Board-level rework carries inherent risk. We mitigate that risk through pre-build diagnosis of the card, controlled thermal profiles during the rework, and the testing every card must pass before it ships. Where loss arises despite this, clause 6 sets out where we stand.

You can read a plain-language breakdown of every procedure risk and how we address it on the upgrade risks page.

5Warranty

A warranty is our promise to put things right at no cost to you, for a set period, for the items listed in the matrix below. If a covered fault appears within 90 days of receiving your card, contact us first: we assess it against the test results we recorded at completion; where the claim is valid we repair or replace the affected part and cover the cost of doing so. A valid claim never costs you for the work.

Our warranty runs for 90 days from the date you receive the card. It covers our rework and the memory modules we fit. It does not cover your original processor or your original memory modules, which are your existing parts moved onto the new board and which we did not supply. Where one of those parts develops a fault, we assess it against the arrival record and the test results we recorded at completion, and we tell you honestly what we find. Where the fault is one our work caused, we put it right, and the exclusion in this clause does not reduce our responsibility for our own work.

The test results we record at completion capture the condition of the card and its measured performance, and are the baseline against which any warranty claim is assessed. We share them with you when the card goes back. The full coverage matrix follows.

6Risk and liability

Where an upgrade fails because of the inherent risk described in clause 4, and we have carried out the work with reasonable care and skill, we refund everything you have paid us for the upgrade and return the card to you at our cost. The market value of the card is not separately compensated in that case, because the loss did not arise from anything we did wrong.

Where we damage the card through a failure to use reasonable care and skill, that is a different matter and the risk and liability section of our main Policies and Terms applies, including how we work out what the loss is worth and our option to settle it by supplying a working replacement card.

We are responsible for loss that is a foreseeable result of our work, and not for loss that is not. If the card earns you money or runs a workload you depend on, tell us before you book.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that the law does not allow us to exclude or limit.

7Resale notice

The upgraded card is yours to sell. When reselling, you agree to describe the card accurately as a modified card.

8Business buyers

Where the upgrade is purchased in the course of business, the buyer confirms that the purchase is made with a full understanding of the nature of the modification described in these terms.

9Deposits

Your quote is split into parts and our work. On acceptance you pay a deposit equal to the parts portion, which buys the board and memory modules for your build. The balance, for our work, is paid only after your card passes the full test protocol, before it ships back.

The deposit is refundable in full if pre-build diagnosis shows your card cannot take the upgrade: no parts are committed, the card is returned as received, and there is nothing to pay. Once the board and modules are committed to your build, the deposit is no longer refundable, because it has bought your parts. This does not affect your remedy under clause 6.

For multi-card orders, the £500 reservation deposit works the same way and is applied in full to the final invoice.

10Shipping

Cover figures are shown in pounds next to every shipping option at the point of booking. Carrier compensation is paid under the carrier's own terms and exclusions, and Royal Mail can refuse a damage claim where a breakable item has not been packed to its standards and marked FRAGILE, HANDLE WITH CARE above the address, which is why our packaging guidance asks for both. Where transit damage is repairable, we repair it as part of your build at no extra charge.

Royal Mail's own cover has a £2,500 ceiling. Because a finished upgraded card is often worth more than that, we agree the return service and its cover with you before dispatch; the cover figure for your return is shown in pounds before the card ships.

The shipping policy in our main Policies and Terms applies to all upgrade shipments.

11Your original board

Your original circuit board stays with us. Your processor and your memory modules remain yours throughout and come back to you on the new board, and the original board is the part we keep, which is reflected in the price we quote.

Ownership of the original board passes to us once the upgrade is successfully completed, and from that point it becomes donor stock we use for repairs and transplants. Until completion the board is still yours and still here, which is why the work can be undone before then: if you cancel while the build is in progress we can move your processor and memory back onto your original board and return the card to you. Putting a card back is board-level rework in its own right and carries the inherent risk described in clause 4, so we talk it through with you before we start.

Where you cancel part way through, you pay for the work performed up to that point as the cancellation section of our main Policies and Terms sets out, and the deposit position in clause 9 applies. Once the upgrade is complete the modification is permanent, as clause 1 says, because your original board is no longer there to put your processor back onto.